Whenever I did have questions or concerns their customer service has always been top notch. Disney E-tickets are not refundable once the order has been placed. ago I've used Undercover Tourist for whatever theme park tickets I can since 2014 and have had no issues. Undercover Tourist offers discount tickets and hotel packages to the Disney parks ( Walt Disney World Resort, Disneyland Resort ), Universal Parks ( Universal Orlando Resort, Universal Studios Hollywood TM ), SeaWorld Parks and LEGOLAND Florida Resort and LEGOLAND California Resort.Expired tickets, or any ticket not currently sold on this site, are non-refundable.Please refer to the specific ticket detail page to see if your ticket qualifies for the 90-day Return Policy.If you require a refund - a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order.Once tickets have been received and verified by Undercover Tourist, we will issue a refund back to the initial form of payment according to the terms below within 15 business days. You may have also received a text message from us with this same message. If you believe you are eligible for a refund, please contact us for further shipping instructions. 1 year ago Updated If it has been at least 24 hours from the time you placed the order and you still have not received your tickets, please check your email (and spam folder) for another email from us with the subject 'Please Respond - Undercover Tourist'.
"Your confidence in purchasing takes priority, which is why we offer a 90-day Return Policy and use common sense and fair practices when dealing with your cancellations and refunds. As Robo said, you would need to contact UT to see if they will issue you a refund.
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